Terms of Service

First Mile is a UK-registered company. Registered number: 04928476. Registered office: 70-71 Wells Street, London, W1T 3QE.


First Mile Limited

Service Terms and Conditions


First Mile Limited, 70-71 Wells Street, London, W1T 3QE with company number: 04928476 (the “Service Provider”) provides recycling and waste collection services to business Customers. The Service Provider has skill, knowledge and experience in that field. These Terms and Conditions shall apply to the provision of Services by the Service Provider to its Customers and shall apply to the Agreement to the exclusion of any other terms that the Customer seeks to impose or incorporate, or which are implied by trade, custom, practice or course of dealing.

1. Definitions and Interpretation

1.1 this Agreement, unless the context otherwise requires, the following expressions have the following meanings:

“Agreement” means the agreement between the Service Provider and the Customer relating to the provision of Services in accordance with these Terms and Conditions and any Service Agreement;
“Annual Renewal Fee” means the Service Provider’s annual renewal fee applicable at the date of the provision of the Services and due from the Customer in accordance with clause 3.13 as may be varied from time to time by notice in writing to the Customer;
“Business Day” means, any day (other than Saturday or Sunday) on which ordinary banks are open for their full range of normal business;
“Customer” means the person or entity that purchases the Services from the Service Provider;
“Collection Period” means the period of time six months from the customers last order date. This automatically renews each time the customer places a new order.
“Commencement Date” means the date on which provision of the Services will commence as set out in the Service Agreement or otherwise agreed in writing between the Parties;
“Compliance Documentation” means waste transfer notes, consignment notes, certificates of secure destruction and any other documentation that the Customer may reasonably require in order to comply with any applicable waste collection or waste disposal legal obligations connected to the Services;
“Confidential Destruction” means the collection and destruction of Confidential Material in accordance with clause 2.7;
“Confidential Information” means, in relation to either Party, information which a reasonable business person would regard as confidential and which is disclosed to that Party by the other Party (whether orally or in writing or any other medium, means, in relation to either Party, information which a reasonable business person would regard as confidential and which is disclosed to that Party by the other Party (whether orally or in writing or any other medium, and whether or not the information is expressly stated to be confidential or marked as such) including the terms of the Agreement between the Parties, and in the case of the Customer shall include information relating to the Customer, its customers, suppliers, officers and employees, and may include but is not limited to the information contained in the Confidential Material to be removed by the Service Provider for destruction in accordance with the
“Confidential Material” means confidential documentation and data of the Customer that is placed in a confidential sack or a confidential CD DVD sack or which the Customer has notified to the Service Provider as being Confidential Information to be processed as part of the Confidential Information to be processed as part of the Confidential Destruction services;
“Contamination” means the incorrect use of Products by the Customer such that the material collected for processing cannot be Recycled as intended, including but not limited to the causes of Contamination specified in Annex A (and “Contaminate” shall be construed accordingly);
“Controller”, “Data Subject”, “Personal Data” “Processor” and “Processing” shall bear the respective meanings given to them in the Data Protection Law (and “Process” and “Processes” shall be construed accordingly);
“Clearance” means a one-off collection of mixed waste material from the Customer Location;
“Customer Location” means the address or addresses from which collections will be made as set out in the Services Agreement or otherwise agreed in writing between the Parties from time to time;
“Data Protection Law” The Data Protection Act 1998, the Regulation of Investigatory Powers Act 2000, the Telecommunications (Lawful Business Practice) (Interception of Communications) Regulations 2000 (SI 2000/2699), the Privacy and Electronic Communications (EC Directive) Regulations 2003 (SI 2426/2003), the Data Protection Act 2018, the UK General Data Protection Regulation (UK GDPR), and any subsequent or replacement legislation in force from time to time relating to the processing of personal data and privacy in the UK. This includes any regulations, guidance, and codes of conduct issued by the UK Information Commissioner's Office (ICO) or any other relevant UK supervisory authority.
“Description of Processing” means the description of Processing as set out at Annex B of these Terms and Conditions;
“Fees” means any and all sums due from the Customer to the Service Provider for the Services, to be calculated in accordance with the Service Agreement or if no Service Agreement, the Service Provider’s Standard Pricing;
“Parties” means the Service Provider and the Customer;
“Product(s)” means the products (sack and/or stickers) set out at Annex A, which provides details of the Service Provider’s products and how each is to be used and also includes details of materials which will cause Contamination if placed inside the Product;
“Recycle” means to treat the material so that its re-use is maximised by means of separation into individual material types and reprocessing as secondary raw materials, composting, anaerobic digestion or conversion to renewable energy through incineration (as appropriate for the material involved);
“Reporting” means the provision to the Customer of financial, operational and compliance information in relation to the Services;
“Service Agreement” means the service agreement between the Service Provider and the Customer in respect of the Services;
“Services” means the provision of Products ordered by the Customer, the waste collection, recycling services (which may include Confidential Destruction) and Compliance Documentation at the Customer Location(s) and Reporting as agreed in writing between the Parties from time to time or if applicable, as more particularly set out in the Service Agreement;
“Standard Pricing” means the Service Provider’s current standard pricing applicable at the date of the provision of the Services as may be varied from time to time by notice in writing to the Customer;
Sub-processor” has the meaning set out in 9.4;
“Term” means the term of the Agreement as defined in clause 11.1;
“Terms and Conditions” means these terms and conditions as amended from time to time.

1.2 A reference to any clause or Annex is, except where expressly stated to the contrary, a reference to such clause or Annex of and to these Terms and Conditions.

1.3 A reference to a statute or statutory provision is a reference to it as amended or re- enacted. A reference to a statute or statutory provision includes all subordinate legislation made under that statute or statutory provision.

1.4 Any words following the terms including, include, in particular, for example or any similar expression, shall be construed as illustrative and shall not limit the sense of the words, description, definition, phrase or term preceding those terms.

1.5 A reference to writing or written includes fax and email.

1.6 If there is an inconsistency between any provisions of these Terms and Conditions and the provision of any Service Agreement, the provisions of the Service Agreement shall prevail.

2. Service Provider Obligations

2.1 With effect from the Commencement Date throughout the Term, the Agreement shall come into existence and the Service Provider shall provide the Services (including the provision of the Products) to the Customer in accordance with the Agreement.

2.2 The Service Provider shall provide the Services with reasonable skill and care, commensurate with prevailing industry standards in the recycling and waste collection sector in the United Kingdom, including industry standards prevailing for the collection, disposal and recycling of Confidential Material from Customers in accordance with BS15713 standards.

2.3 The Service Provider shall act in accordance with all reasonable instructions given to it by the Customer provided that such instructions are compatible with the specification of Services agreed.

2.4 The Service Provider shall be responsible for ensuring that it complies with all applicable statutes, regulations, bylaws, standards, codes of conduct and any other rules relevant to the provision of the Services.

2.5 The Service Provider shall provide bins and containers as required for fulfilment of the Services and agree any rental charge with the Customer. If requested by the Customer, the Service Provider will repair and maintain bins and containers within a reasonable period and invoice the Customer for this work.

2.6 The Service Provider will promptly provide to the Customer upon written request all relevant Compliance Documentation for all Services provided to the Customer.

2.7 The Service Provider will ensure that all Confidential Destruction is undertaken in accordance with BS15713 standards, as updated or replaced from time to time. The Service Provider will make available (for example, by way of download) to the Customer evidence of such Confidential Destruction in the form of a certificate of secure destruction within 48 hours of collection from the Customer Location.

2.8 The Service Provider shall ensure that all of its officers, employees, contractors and professional advisers who have access to Confidential Information (including any Confidential Material) are made aware of and agree to comply with the confidentiality obligations set out in these Terms and Conditions.

3. Customer’s Obligations

3.1 The Customer shall co-operate with the Service Provider in all matters relating to the Services.

3.2 The Customer shall use reasonable endeavours to provide all information to the Service Provider that is necessary for the Service Provider’s provision of the Services, and ensure that such information is complete and accurate in all material respects.
3.3 The Customer will ensure the Service Provider, its employees, agents, consultants and subcontractors can access such parts of the Customer Location as reasonably required for the Service Provider’s provision of the Services including, if relevant, providing the Service Provider with a door-key or door-code to access to such parts of the Customer Location.
3.4 The Customer shall obtain and maintain before the Commencement Date all necessary licences, permissions and consents which may be required for the receipt of the Services.
3.5 In the event that the Service Provider requires the decision, approval, consent or any other communication from the Customer in order to continue with the provision of the Services or any part thereof at any time, the Customer shall provide the same in a reasonable and timely manner.
3.6 Subject to clause 3.7, the Customer must seal confidential sacks with the zip-tie supplied and ensure sacks do not exceed the capacity limit specified in Annex A.
3.7 In the event that the Service Provider provides an in-office exchange at the Customer Location as part of the provision of Services to the Customer, the Service Provider will seal confidential sacks in the presence of the Customer or any of its staff, employees, workers, agents or consultants.
3.8 The Customer will be wholly responsible for wiping any digital storage devices (hard drives, memory sticks etc.) containing any Confidential Information before they are presented for collection by the Service Provider unless such devices are presented for collection in a sealed confidential data destruction box.
3.9 The Customer shall insure any bins and containers against any loss, damage, and third party or public liability claims, should they be supplied with a bin or container as part of their Services. The Customer shall also keep any such bins and containers in a good condition until they are collected by the Service Provider on termination of the Services and/or the Agreement or otherwise. The Customer shall not dispose or use any bins and containers other than in accordance with the Service Provider’s written instructions or authorisation.
3.10 The Customer shall ensure that access to bin areas at the Customer Location is at least 1.3m wide and take reasonable measures to prevent damage to the Customer Location such as installation of wall-guards. The Service Provider shall have no liability whatsoever for any damage caused to the Customer Location as a result of the Customer’s failure to comply with this clause 3.10.
3.11 The Customer will keep any waste storage area at the Customer Location safe for the Service Provider to access including unencumbered access routes and free from rodents. If a rodent infestation is identified the Customer agrees to hire a professional pest control company within 48 hours and to evidence to the Service Provider that the infestation is being eliminated.
3.12 The Customer will provide the Service Provider with an estimate or photograph of the amount of waste material to be collected when booking a Clearance. If the actual amount of waste material differs from the Customer’s estimate, or if there are any undeclared hazardous waste items in the load, the Service Provider has the right to charge for such additional waste material and/or undeclared hazardous waste items presented by the Customer.
3.13 In the event that the Customer does not place an order for Services for a period of twelve consecutive months, but wishes to continue to receive the Services, the Customer agrees to pay a £75 plus VAT Annual Renewal Fee in order to continue the Services.
3.14 The Customer will provide to the Service Provider within 48 hours of receipt copies of any fixed penalty notices or penalty charge notices issued to the Customer by a waste collection authority in respect of waste materials that are the subject of this Agreement, and all such information and documentation as the Service Provider may reasonably require relating to such fixed penalty notices or penalty charge notices.
3.15 The Customer hereby expressly consents that the Service Provider can correspond, and deal directly in any appropriate manner with the local authority that has jurisdiction in the area in which our premises are located. This includes, but is not limited to, any issues in respect of any enforcement action the local authority may seek to take against the Customer. This is an absolute condition and is not incumbent on any further permission being sought.

4. Capacity & Contamination

4.1 The Customer shall take reasonable steps to ensure Products do not exceed the maximum capacities as indicated in Annex A.
4.2 The Customer shall use the Products for the correct materials as indicated in Annex A and take all reasonable steps not to Contaminate the Products.
4.3 The Customer acknowledges that the over-filling of Products or the existence of Contamination in the materials collected may result in the Service Provider being unable to collect or Recycle the contaminated Product and/ or the load in which the contaminated Product has been transported in the usual manner.
4.4 The Customer shall provide training to its staff and relevant contractors about overfilling and Contamination.
4.5 If the Customer over-fills and / or Contaminates a Product, then:
a) the Service Provider shall notify the Customer of this;
b) the Service Provider will charge the Customer a fee of £10 plus VAT in respect of each Product; and
c) the Customer agrees to take such steps as the Service Provider may reasonably require to avoid further over-filling and / or Contamination.
4.6 If the over-filling and/or Contamination continues the Service Provider reserves the right to cease or suspend the Services.

5. Fees, Payment and Records

5.1 The Customer shall pay the Fees to the Service Provider upon receipt of a valid invoice from the Service Provider or in accordance with any credit terms agreed by the Service Provider and set out in the Service Agreement and in full and cleared funds to a bank account nominated in writing by the Service Provider.
5.2 All Fees and other amounts payable by the Customer under the Agreement are exclusive of amounts in respect of value added tax chargeable from time to time (VAT). Where any taxable supply for VAT purposes is made under the Agreement by the Service Provider to the Customer, the Customer shall, on receipt of a valid VAT invoice from the Service Provider pay to the Service Provider such additional amounts in respect of VAT as are chargeable on the supply of the Services at the same time as payment is due for the supply of the Services.
5.3 If the Customer fails to make a payment due to the Service Provider under the Agreement by the due date, then, without limiting the Service Provider's remedies under the Agreement, the Customer shall pay interest on the overdue sum from the due date until payment of the overdue sum, whether before or after judgment. Interest under this clause 5.3 will accrue each day at 4% a year above the Bank of England's base rate from time to time, but at 4% a year for any period when that base rate is below 0%.
5.4 All amounts due under the Agreement shall be paid in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law).
5.5 Each Party shall keep, or procure that there are kept, such records and books of account as are necessary to enable the amount of any Fees or other sums payable pursuant to the Agreement to be accurately calculated.

6. Liability and Insurance

6.1 The Service Provider shall maintain the following insurance policies with the minimum limits of indemnity as stated
a) Public Liability £10,000,000 for any one occurrence;
b) Products Liability £10,000,000 for any one occurrence and in the aggregate;
c) Professional Indemnity, £1,000,000 in the aggregate; and
d) Cyber Liability, £1,000,000 in the aggregate.
6.2 The limits and exclusions in this clause 6 reflect the insurance cover the Service Provider has been able to arrange and the Customer is responsible for making its own arrangements for the insurance of any excess loss.
6.3 The Service Provider shall not be liable for any costs, expenses, loss or damage suffered or incurred by the Customer that results from the Customer’s breach of the Agreement or failure to follow any reasonable instructions given by the Service Provider.
6.4 Subject to clause 6.5, the Service Provider’s total liability to the Customer shall not exceed two hundred and fifty thousand pounds (£250,000). The Supplier’s total liability includes liability in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Agreement.
6.5 Nothing in these Terms and Conditions shall limit or exclude the Service Provider’s liability for death or personal injury caused by its negligence, or for fraud or fraudulent misrepresentation.
6.6 Subject to clause 6.5, the following types of loss are wholly excluded by the Parties:
6.6.1 loss of profits;
6.6.2 loss of sales or business;
6.6.3 loss of agreements or contracts;
6.6.4 depletion of goodwill or similar losses;
6.6.5 loss of anticipated savings;
6.6.6 loss of use or corruption of software, data or information; or
6.6.7 any special, indirect, consequential or pure economic loss, costs, damages, charges or expenses, in each case whether direct or indirect.
6.7 This clause 6 shall survive termination of the Agreement.

7. Service Promise

7.1 In the event that the Service Provider fails to perform the Services with reasonable care and skill and in accordance with the Agreement, it shall carry out any and all necessary remedial action at no additional cost to the Customer.

8. Confidentiality

8.1 Each Party undertakes that, except as provided by clause 8.2 or as authorised in writing by the other Party, it shall, at all times during and after the Term:
8.1.1 keep confidential all Confidential Information and take reasonable steps to protect Confidential Information against theft, damage, loss or unauthorised access;
8.1.2 not disclose any Confidential Information to any other party;
8.1.3 not use or deal with any Confidential Information for any purpose other than as contemplated by the Agreement; and
8.1.4 not make any copies of, record in any way or part with possession of any Confidential Information.
8.2 Either Party may disclose Confidential Information:
8.2.1 as required by law, court order or any governmental or regulatory authority; and
8.2.2 to its employees, officers, representatives, agents, contractors and advisers but only to the extent they need to know to enable the Party to perform its obligations under the Agreement and/or exercise its rights under the Agreement and that Party shall procure that the recipient only uses the information for the purposes contemplated, knows the information is confidential and does not disclose the information; and
8.2.3 to the extent that such information becomes public knowledge through no breach of the Agreement by that Party.
8.3 This clause 8 shall survive the termination of this Agreement.

9. Data Protection

9.1 Where the Service Provider processes any Personal Data on behalf of the Customer, the provisions of this clause 9 shall apply.

9.2 The Service Provider will only process the Personal Data in line with its provision of the Services to the Customer and based on the documented instructions from the Customer.

9.3 Both parties confirm that the Description of Processing, detailed in Annex B, accurately outlines the processing activities under this Agreement.


9.4 The Service Provider may engage any agent, subcontractor, or other third parties ("Sub-processor") to fulfil its obligations under this Agreement. The Customer provides a general written authorisation to the Service Provider to appoint Sub-processors, provided the Service Provider notifies the Customer of any planned changes concerning the introduction or replacement of any Sub-processors. The Customer has 10 days from the date of such notification to reasonably object. If any objection arises, the Service Provider shall seek an alternative Sub-processor, reserving the right to charge any additional costs incurred. If no agreement is reached concerning a Sub-processor, the Service Provider may terminate the Agreement immediately with written notice. Without any objections from the Customer within the given timeframe, the use of the new Sub-processor is deemed approved.

9.5 Any Sub-processor engagement requires the Service Provider to have a written agreement that imposes data protection terms on the Sub-processor that are no less protective than those established in this clause 9, ensuring compliance with the UK GDPR.

9.6 Any Sub-processor listed in Annex C is considered an authorised Sub-processor, with the Customer's consent.

Transfers outside of the UK

9.7 The Service Provider shall not transfer Personal Data outside of the UK without the Customer's prior written approval unless mandated by UK law. In such cases, the Service Provider will inform the Customer of this legal requirement prior to the transfer unless prohibited by law.

9.8 If a transfer of Personal Data outside the UK is deemed necessary, it must adhere to the UK GDPR's requirements, including appropriate safeguards and mechanisms.

Security and Data Breaches

9.9 The Service Provider shall employ suitable technical and organisational measures to safeguard the Personal Data, considering the current technological advancements and the nature of processing.

9.10 The Service Provider ensures:

9.10.1 That only relevant personnel and authorised Sub-processors have access to the Personal Data, all of whom are under a confidentiality obligation.

9.10.2 To promptly notify the Customer in writing of any breach concerning the Personal Data.

9.10.3 To inform the Customer swiftly upon discovering a security breach related to the Personal Data, with comprehensive details about the incident.


9.11 Considering the nature of the Processing, the Service Provider shall, with the aid of appropriate measures, support the Customer with any Data Subject requests related to access, rectification, or erasure of their Personal Data, or any objections to processing.

9.12 At the Customer's expense, the Service Provider will assist the Customer with:

9.12.1 Conducting a data protection impact assessment in line with UK GDPR.

9.12.2 Acquiring approvals from the Information Commissioner's Office (ICO) concerning any specific data processing activities.


9.13 Once a year, at the Customer's cost, the Service Provider will facilitate an audit by the Customer or its designated auditors to validate compliance with this clause 9. For such audits, upon reasonable notice, the Service Provider shall provide necessary information deemed relevant by the Customer to verify compliance.

9.14 If the Service Provider believes that an instruction in relation to clause 9.13 might violate the UK GDPR or any applicable UK law, it shall promptly inform the Customer and can withhold its permission for the audit and/or service provision until the instruction is amended.

Force Majeure

10.1 Neither Party shall be liable for any failure or delay in performing their obligations under the Agreement where such failure or delay results from any cause that is beyond the reasonable control of that Party. Such causes include, but are not limited to: power failure, internet service provider failure, industrial action, civil unrest, fire, flood, storms, earthquakes, acts of terrorism, acts of war, governmental action or any other event that is beyond the control of the Party in question.

11. Term and Termination

11.1 The Agreement shall have effect on and from the Commencement Date and, subject to the terms of this clause 11, shall continue in full force and effect unless and until either Party terminates the Agreement with immediate effect by giving not less than 90 days’ prior written notice to the other Party (or such alternative notice period as agreed between the parties in writing).

11.2 The Service Provider will continue to provide the services for the duration of the Collection Period.

11.3 Without affecting any other right or remedy available to it, either Party may terminate the Agreement with immediate effect by giving written notice to the other Party if the other Party takes or has taken against it any step or action in connection with its entering into administration, provisional liquidation or any composition or arrangement with its creditors (other than in relation to a solvent restructuring), being wound up (whether voluntarily or by order of the court, unless for the purpose of a solvent restructuring), having a receiver appointed to any of its assets or ceasing to carry on business or, if the step or action is taken in another jurisdiction, in connection with any analogous procedure in the relevant jurisdiction.

11.4 Without affecting any other right or remedy available to it, the Service Provider may terminate the Agreement with immediate effect by giving written notice to the Customer if:

11.4.1 the Customer fails to pay any Fees or amount due under the Agreement on the due date for payment; or

11.4.2 the Customer commits a material breach of any term of the Agreement which breach is irremediable or (if such breach is remediable) fails to remedy that breach within a period of 14 days after being notified in writing by the Service Provider to do so;
11.5 Without affecting any other right or remedy available to it, where the Customer commits a material breach of any term of the Agreement or fails to pay any amount due under the Agreement on the due date for payment, the Service Provider may at its sole discretion suspend the Services with no liability to the Customer for as long as it deems necessary to remedy that breach.

11.6 On termination of the Agreement, at the Customer's cost and its option, the Service Provider will either return all of the Personal Data (and copies of it) or securely dispose of the Personal Data and/or Confidential Information, except to the extent that any applicable law requires the Service Provider to store the Personal Data.

11.7 On termination of the Agreement, the Customer shall immediately pay to the Service Provider all of the Service Provider’s outstanding unpaid invoices and interest and, in respect of Services supplied but for which no invoice has been submitted, the Service Provider shall submit an invoice, which shall be payable by the Customer immediately on receipt.
11.8 Termination of the Agreement shall not affect any rights, remedies, obligations or liabilities of the Parties that have accrued up to the date of termination, including the right to claim damages in respect of any breach of the Agreement which existed at or before the date of termination.

11.9 Any provision of the Agreement that expressly or by implication is intended to come into or continue in force on or after termination of the Agreement shall remain in full force and effect.

12. Sub-contracting and Assignment

12.1 The Service Provider may at any time assign, or deal in any other manner with the Agreement or any part of it, including sub-contracting of any of its obligations under the Agreement to any third party or agent.

12.2 The Customer shall not be entitled to assign, or deal in any other manner with, the Agreement or any part of it, including sub-contracting any of its obligations under the Agreement, without the prior written consent of the Service Provider.

13. General

13.1 The Agreement contains all the terms agreed between the Parties regarding its subject matter and supersedes any prior agreement, understanding or arrangement between the Parties, whether oral or in writing.

13.2 Nothing in this clause shall operate to limit or exclude either Party’s liability for fraud.
13.3 The failure of either Party to enforce or to exercise at any time or for any period of time any term of or any right pursuant to the Agreement does not constitute, and shall not be construed as, a waiver of such term or right and shall in no way affect that Party’s right later to enforce or to exercise it.

13.4 If any provision or part-provision of the Agreement is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision under this clause shall not affect the validity and enforceability of the rest of the Agreement.

13.5 Notices relating to the Agreement must be in writing (which includes email) and shall be delivered by hand or by pre-paid first-class post or next working day delivery service to the relevant Party’s registered office address (if a company) or its principal place of business (in any other case) or sent by email to, in respect of the Service Provider, customers@thefirstmile.co.uk or, in respect of the Customer, the primary service email address as the Customer may specify to the Service Provider from time to time. Notices will be deemed to have been received if delivered by hand, on the day of delivery; if sent by pre-paid first-class post or next working day delivery service, on the second Business Day after posting; and if sent by email, at the time of transmission. Notwithstanding this clause 13.5, email will not be a valid means of serving notice of legal proceedings.

13.6 No term of the Agreement will be enforceable by a third party under the Contract (Rights of Third Parties) Act 1999 or otherwise.

13.7 The Agreement (including any non-contractual matters and obligations arising therefrom or associated therewith) shall be governed by, and construed in accordance with, the laws of England and the Parties submit to the exclusive jurisdiction of the courts of England to resolve any dispute between them.

ANNEX A: Products and causes of contamination

Product Permitted Materials Capacity Limit* Common causes of Contamination**
Mixed Recycling Paper, card and cardboard

Business Directories, magazines and newspapers
Glass bottles and jars Drink cans and food tins Tetrapak Plastics Carrier Bags
Sacks of 5kg, 8kg, 12kg capacity as printed on the sack; and

Wheelie bins as follows: 240L = 25kg
360L = 30kg
660L = 45kg
1100L = 75kg
Food Tea bags
Coffee grounds

Expanded polystyrene Clothes, textiles, shoes Carpet
Plant waste and soil
General Waste Food Tea bags
Coffee grounds Expanded polystyrene Rubber
Sacks of 5kg, 8kg, 12kg capacity as printed on the sack; and

Wheelie bins as follows: 240L = 20kg
360L = 30kg
660L = 50kg
1100L = 80kg
Hazardous waste

Electrical Items (WEEE) Batteries
Food Food and plant waste Sacks of 2.5kg, 5kg as printed on the sack; and
Wheelie bins as follows:
110L = 20kg
240L = 30kg
Paper & card Cutlery
Plastic, metal, glass
Glass Bottles and jars any colour 240L = 40kg Ceramics, metal, packaging
Cardboard Sticker Flattened cardboard 5kg of flattened card General waste, plastic wrap, expanded polystyrene
Confidential Sack White office paper and other documentation 25kg CDs and media
Confidential CD Sack CDs and DVDs 25kg Paper
WEEE Sacks Electrical items 25kg Toners and Cartridges
Toner & Cartridge Sack Toner and Cartridges 25kg Electrical items
Fluorescent Bulb and Tube box Fluorescent Bulbs and Tubes 25kg Light fittings and fixtures
Textile Recycling Sack Clothes, shoes, accessories, handbags 25kg Duvets, pillows, plastics
Battery Sack All portable battery types 5kg Car batteries
Stationary Sack Pens, rulers, staplers, marker pens 5kg Paper and envelopes
Small Electricals Sack Phones, torches, mouse, cables 5kg Batteries
Compliance Documentation N/A Free to customers unless purchasing has lapsed. N/A
Confidential Data Destruction Box Hard drives, USBs, data drives, tapes, DVDs, mobile phones (batteries removed) 10kg Batteries.

* Collections from bins. Where agreed between the Parties, the Service Provider will collect materials referred to in this table loose from bins and other suitable containers, that are clearly labelled as per the relevant Product and such bin/ container shall be considered to be a Product for the purpose of the Agreement.
**Contamination. Please be aware that the Customer may be charged a fee of £10 + VAT for each Product (sack, sticker, bin or container) that is Contaminated or used incorrectly. See clause 4 above for further details.


Processing of personal data (provide a description of the subject-matter and duration of the processing):

Data subjects

The Service Provider provides collection and destruction of confidential business information is a BS15713-accredited. The personal data processed by the Service Provider is Customer data which may contain personal data collected by the Customer. The processing will be for the duration of the contract with the Customer. All data collected from the Customer is destroyed within 12 hours.

The personal data concern the following categories of data subjects (please specify):

Customers of the Service Provider, and their data subjects, customers, employees, agents, workers, subcontractors.

Purposes of the Processing

The processing is necessary for the following purposes (please specify):

For operational purposes of the Customer, including (without limitation) for confidential data destruction in accordance with legal and contractual obligations, for compliance with policies and procedures, and for data security standards.

Categories of data

The personal data processed fall within the following categories of data (please specify):

The categories of data are unknown to the Service Provider as personal data is kept in sealed sacks and destroyed on behalf of Customers.

Sensitive/ special categories of data
 (if applicable)
The personal data processed fall within the following categories of sensitive/ special categories of data (please specify):

The categories of data are unknown to the Service Provider as personal data, including any sensitive/ special categories of data is kept in sealed sacks and destroyed on behalf of Customers.

Instructions with regards to the processing of personal data:

The Service Provider shall process the Personal Data only in accordance with the Customer’s written instructions and the terms of the Agreement.



The following Sub-processors are authorised for the purpose of carrying out the Services under the Agreement:

1. Restore PLC (company number 05169780) (BS – 15713 accredited) Restore PLC collect Confidential Material on behalf of the Service Provider
Document Management Division Redhill Distribution Centre
Unit 1 Salbrook Road Salfords
Redhill RH1 5 DY

2. Recycling Services Ltd t/a RSL (company number 11160952) (BS
– 15713 accredited)