Welcome to First Mile
Specsavers Recycling Hub
First Mile is now the nationwide recycling partner for Specsavers.
Specsavers stores across the country can now recycle more and waste less, with tailored solutions designed to make sustainable operations easy and effective.
Below you'll find everything you need to get started including:
- Specsavers Waste Handbook
- How to use the First Mile customer portal
- Important contact details
- Branded recycling posters
- FAQs
Read our Specsavers Store Waste Management Handbook, packed with practical guidance to help your store recycle more and waste less.
Inside, you'll find tips on how to:
- Optimise your in-store bin set-up for better recycling
- Empower and educate your team to build great recycling habits
- Avoid contamination and common recycling mistakes
- Use the First Mile customer portal
Manage your waste easily and quickly in your customer portal. View your collection schedule, order more sacks, sign compliance documentation, contact customer service and more, all in the customer portal.
Below are some helpful video guides to help you get started:
How to log in for the first time
How to view your collection schedule
You can reach our expert team by calling 0333 300 3448. Support is available 24/7.
Prefer email? Contact us at customers@thefirstmile.co.uk.
You can also raise a support ticket and report missed collections in your customer portal.
Get started with First Mile with our Specsavers Recycling Guide.
The guide includes all the essential info and can be printed and displayed in-store to keep your team informed and engaged.
Once your service is set up, simply fill in your collection schedule directly on the guide so everyone knows exactly when to put waste out for collection.
Download free Specsavers branded recycling posters for all streams, including Dry Mixed Recycling, Food Recycling, General Waste and more.
Putting up recycling posters in your store is a quick way to boost recycling and reduce waste contamination. Clear, branded signage helps your team determine what materials go in each bin, and supports Specsavers’ sustainability goals.
Access a full set of NewMedica-branded recycling posters for all waste streams, including Dry Mixed Recycling, Food Waste, General Waste, and more.
Displaying clear, branded signage is a simple but effective way to improve recycling habits and reduce contamination. These posters make it easy for the NewMedica team to sort waste correctly and help support sustainability commitments.
Can I please order more sacks and/or recycling stickers?
The quickest way to do this is online. Please log in to your customer portal here and under ‘scheduled services’ click on ‘Order again’ and then follow the instructions.
How long will my delivery take?
For orders in London and Birmingham, we aim to deliver the next working day (if ordered before 4pm), however this can take up to 3 working days. Our delivery times are between 8am and 5pm.
For any orders outside of these areas, delivery can be expected within 3-5 working days.
I want to return an item
Want to return an item? Items can only be returned to us within 30 days of purchase. Any sacks or sticker rolls must be unused, we do not except partial rolls. We will credit your account for the cost of the sacks. Please note that if you require a refund, the return will be minus a £15 admin fee.
To return, please download your returns form here Please print this out and post them back to us alongside your returned items to the address provided.
I need a copy of my Waste Transfer Note/Consignment Note or Certificate of Secure Destruction?
We can’t provide these via email, the only way to access these is via your online portal. Please click here, then click on ‘Documents’ and then sign (if needed) and download.
If you have multiple sites, you can also log-in then go to ‘Account’ in the navigation followed by ‘Compliance’ to sign and view all.
I need to know if I am compliant for the new Simpler Recyling legislation?
As of 1st April 2025, all organisations in England of over 10 full time equivalent employees much separate food waste and recyclables from residual waste.
The recyclable materials that must be separated from residual waste are glass, paper, card, single-use plastics and tins & cans.
This means that Specsavers stores in England must have general waste, food waste and mixed recycling collections in place.
My waste wasn’t collected
We are sorry that your collection was missed, to save any further delay, please log into your portal here to report this.
Once you are logged in, please click on ‘help’ followed by ‘Report an issue’, select the ‘missed collection’ option, the waste stream and dates missed and click ‘submit’. For sites located in Birmingham and London we aim to recover the waste the following day, outside of these areas we will recover your waste as soon as we are able to.
