When will the surcharge come into effect?
From Monday 13th April 2026, a fuel surcharge will be applied to your invoices.
How is the fuel surcharge calculated?
The Surcharge is a % charge to certain services based on a fuel price index.
We are using the government weekly fuel price tracker as the index, which you can view here.
This indexes the price paid at the pump in the UK. Whilst First Mile buys fuel wholesale, the % increase in wholesale cost tracks the price at the pump, and using this index allows us to give you a transparent, publicly available data source to ensure clarity and fairness.
The baseline price prior to the conflict was 143p/litre.
As the fuel costs rise or fall, the surcharge will also increase or decrease. You can track this via the index and we will update the surcharge weekly.
Please see below the sliding scale table with percentage surcharges for various scenarios of fuel prices:
How will it be shown on my invoice?
The fuel surcharge will be displayed as an itemised line on your invoice as "Fuel Surcharge".
What if I pay quarterly in advance and the fuel price changes?
If you pay in advance, any fuel surcharge will be added to the advance invoice.
If the fuel prices go up after this time you will not be charged more for the period.
If the prices fall, we will reconcile at the end of the period and credit if due.
What about electric vehicles and cargo bikes?
Whilst we reduce our reliance on fuel through initiatives like cargo bike collection and electric vehicles, there is still a significant impact as oil and fuel are embedded in waste industry and production supply chains. From oil-based plastic recycling sacks to fuel requirements to ship recyclables in bulk for processing.
Is the surcharge temporary?
Yes, this is a temporary measure in response to fuel price increases. We will be monitoring the fuel index weekly and amending the charges inline with fluctuating fuel costs. As soon as fuel costs stabalise, we will remove the surcharge.
Need further support?
If you need more support with the temporary service surcharge please contact us on 0333 300 3448.
